SHIPPING, RETURNS & CANCELLATION POLICY
- Shipping for all the products by OiHOi.com is FREE for orders above Rs. 700.
- On orders amounting to less than Rs. 700, a nominal shipping fee of Rs. 70 is levied.
- Irrespective of the size of delivery, the shipping charges are the same at every point. We don’t appreciate you bearing the additional cost anyhow.
- The total shipping charge for every product will be processed at the time of display. You can simply check out the shipping amount prior to the delivery.
- Octroi charges can be prepaid as are not borne by the customer.
- We always try to ship your orders as a single entity excluding times of unavailability and product characteristics.
- In case of exceptions, shipping for products in areas with difficult pin codes is restricted. In such circumstances, the website will display an online and message requesting you to provide the alternate pin code as the resolution of these cases.
- Each order can be easily shipped to a single shipping address. If you want to ship products to different places, multiple orders can be placed. The entire process can take a day or two than regular shipping orders.
- At OiHOi.com, we take pride in shipping the orders by Delhivery, DTDC, Fedex, Ecomm Express and Aramex. You can simply put an email at email@example.com for any kind of questions regarding the shipping policy on a particular order or something.
- Establishing contacts with top shipping names, we ensure easy, instant and timely shipping to different nooks and corners of India.
EASY AND HASSLE-FREE RETURNS
OiHOi.com follows a stringent and uncompromised hygiene-centric approach while ascertaining refund against exchange or return of intimate apparels and personal products. As you claim a refund against return of the product, we believe that it hasn’t been worn, washed and soiled. However, our in-house quality team makes all the returned goods go through a specified quality check to arrive on the conclusion and holds complete right to refuse the refund against return of the product that doesn’t meet the laid quality criterions.
ELIGIBLE FOR RETURN
As per OiHOi.com’s Return Policy, there are no special catches, except for sending the items in their original unopened packaging, unwashed, unused and absolutely hygienic. The user has to ensure that the merchandise is in the same condition with all original tags and boxes in tow, to return the order.
ITEMS NOT ELIGIBLE FOR RETURN
- products that have been used or the safety seal of which has been broken.(not returnable)
- Products that incurred damage owing to misuse or mishandling
- Products that have been worn/washed/soiled/tailored
- Branded stuff whose seal has been cut open
- Return within 2 days of receiving.
HOW DO I RAISE A RETURN REQUEST?
In the unlikely event of damaged/defective or product not as per your liking, you can easily raise a return request by calling our helpline number +919958914146 or raise the same online by logging into www.oihoi.com. While raising a return request, we would appreciate if we are made aware of the unfortunate reason for return to help us improve our services in future. Please make sure you always mention the concerned order number against the return and make note of the reference number you will receive after placing the request for return online or through customer support. This return reference number is crucial to be quoted in all future correspondences with OiHOi.com related to the return.
THE PERIOD OF RETURN
- You can return the order with in a period of 02 days after delivery of goods.
- Timelines for receiving refund in bank accounts depends solely on the bank’s functional policies. Usually it is 14-21 working days.
DAMAGED/DEFECTIVE OR RETURN POLICY
In case, you are not fully satisfied with your purchased products; you’re allowed to return the order to the warehouse and demand for a full refund. At oihoi, we make sure that shopping from us remains a pleasant memory in your head. This is why; we have explained our return policy in a well-comprehensive manner.
- In an unfortunate incident, where you have received a replaceable product that is damaged, defective or different from the ordered one, you may return it in same receiving conditions with its original invoice.
- Ensure that you are returning the product in its original packaging along with original tags and asking for an exchange, within 03 days from the date on which these goods are delivered.
- It is requested not to accept delivery of any product whose outer packaging is damaged or tampered in any manner. Contact our customer care in case you discover the item is damaged when after unsealing the packaging.
- If a product is damaged while being used due to the user handling, that product would not be eligible for return or exchange.
- Products belonging to categories like contraceptives, night wear, briefs, innerwear, lingerie, apparel, cosmetics, oils, lotions, potions, pills, creams, medical equipments and other items that are imported in the country; will not be exchanged or returned stating hygiene reasons.
- oihoi will not entertain any request of return for products that have been tampered with, opened or anyhow used.
- Cases where the replacement of damaged/defective products is not possible, oihoi will refund your amount as well as the applicable shipping charges (if any).
- At oihoi, we do not to accept the exchange of products that are not to your liking. Since most of our products are personal in nature, we recommend our users to ask us questions or queries at firstname.lastname@example.org Or via the customer care number +919958914146, before any confirmation of the order.
MODE OF RETURN
You may easily contact our Customer Care team within 3 days of receipt of the product and request a replacement /exchange accordingly. If the team agrees to process the replacement, then you are requested to send the product in its original packaging with the invoice.
Stating the mode of return, you can be requested to send us the products via courier to below mentioned address along with the original documents and packaging to get a replacement or exchange (whichever possible).
As soon as your return shipment is received at our end, it is further sent for inspection and checking by our in-house quality experts against the laid return criteria. OiHOi.com will initiate the refund into your account only after receiving a “No-Objection” sign from the quality team stating that the case is fit for refund.
THE REFUND VALUE
The value of refund is calculated after deducting any discount voucher or credit coupons from the original price of the product. Also, if you have availed any of the personal products in a combo or a twin product offer, then any claim for return against a single item (not in a pack) will be deemed invalid.
OiHOi.com has always been proactive in securing complete customer’s satisfaction as far as possible. The liberal cancellation policy is one of the most important steps in this direction. Therefore, we have shared a complete set of conditions where you can cancel the order:
1.If you have received a product i.e. faulty/defective or physically damaged.
2.If you have received a product which is different from the one shown on website.
3.If you have received a product, which is not the one you have ordered.
4.If you have received a product that differs in size from the actual one.
- If you have received a damaged or defective product, please fill in the Return Form available on the website. Any request should be reported within 3 days of the receipt of such products. The further course of action will be taken once the request is checked and determined from our end.
- On receipt of product that is not the one you have ordered, shown on the website or up to your expectations, you must inform our Customer Service Team within 24 hours about the same. However, firstly you have to fill the “Returns form” facilitating our customer support team to further process the action.
- If you have got product that does not fit your size, please report the same by filling the “returns” form on our website. This should be done within 3 days of the receipt of products. We will provide size exchange as long as the products is unworn, unused and an alternate size/fit is available.
- For cancellation, call us on +919958914146 or drop an email on email@example.com No cancellation request will be entertained if it has been communicated to the vendors/merchants or the product has been shipped.
- No cancellation of orders will be entertained for the Same Day Delivery category.
- No cancellations are entertained for products which are under limited occasion offers.
- If you have complaint regarding products that come under a warranty from manufacturers, please refer the issue directly to them.
- OiHOi.com reserves the right to refuse the return or may seek a re-stocking free, in cases, where the item has been damaged, soiled, and worn.